VL3E buttons liquid damaged. How to get repaired by autorized centre?

  1. #1 by Fabio Valdez on 1 Week Ago
    Fabio Valdez's Avatar
    Posts: 1

    VL3E buttons liquid damaged. How to get repaired by autorized centre?

    Hello everyone! First post here.

    I have this TcHelicon Voice Live 3 Extreme with 2 buttons that doesnít work properly. I believe is due to some liquid damage because of the smell. I think my cat may have pee on it. Cleaned everything and still doesnít work. Took to an electric tech friend to check and said that Even cleaning it, didnít work. The unit turns on and works, but the main wheel randomly works and the right arrow under the wheel doesnít work at all.
    Iím from South America but a friend of mine will go to New Jersey, USA and can take the pedal with him. Iíd like to know how can I have this solved. According to the site, thereís a Service Centre in New Jersey. PANURGY OEM. Tried to email them but keep getting a return mail with a not delivered notice. Can I just tell my friend to go there whit the pedal?? Or I need an Autorization Number and then send it to them?