X32 faders not sitting at unity when actually at unity

  1. #1 by Justin Cowan on 12-12-2018
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    X32 faders not sitting at unity when actually at unity

    My x32 faders on all channels and all banks are sitting a ways below the unity line when they are actually at unity (according to both X32 edit and the "main" page on the desk. When I use the encoder to bring the fader to unity it's reads +2.3 or +2.5dB (depend on what angle you're viewing the desk at). Any idea how to fix this? I also have a couple of faders that are very jittery around the unity mark when controlled remotely or when linked. I'm assuming the two issues are related somehow. The desk is outside of its warranty.

    Ideas? TIA
  2. #2 by Paul Vannatto on 12-13-2018
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    - Justin Cowan wrote View Post
    When I use the encoder to bring the fader to unity it's reads +2.3 or +2.5dB (depend on what angle you're viewing the desk at)
    What encoder are you using to change these values?

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    For additional help please refer to the X32 wiki pages for updated and current documentation about the X32.

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  3. #3 by Justin Cowan on 4 Weeks Ago
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    I'm using the encoder under the "mains" tab when a channel is selected. I can guarantee this is not a viewing angle thing. If I get way down and look at it at eye level it's still below unity. Standing directly above the desk and I set it at unity the channel will say (again, in the "main" tab) that it's at +2.whatever for that specific channel.
  4. #4 by Robert Lofgren on 4 Weeks Ago
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    Has this been all the time or did this just happen recently?

    Im thinking that the labeling on the surface could be slightly misaligned...

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    For official technical and warranty support for your product you should contact the support team through their CARE department. You can contact CARE by phone at (+1) 702-800-8290 for the US and Canada and (+44) 1562 732290 in Europe.

    You can also contact CARE support via email at CARECREA@musictribe.com. They strive to respond to emails within 24-48 hours during normal business hours, but please be patient if it takes longer due to the volume of emails they receive.


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  5. #5 by Justin Cowan on 4 Weeks Ago
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    Nope, if that were the case they would all sit in the same place when externally set at unity. I created a ticket through the online behringer help. I was informed that it is likely a firmware issue and to post here so that the people at Behringer might see it and be able to address it in a future firmware update.

    Anyone from Behringer out there to offer a little support?
  6. #6 by Justin Cowan on 4 Weeks Ago
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    If anyone involved with Behringer sees this, based on my research it's not an uncommon issue. It would be great if there was a manual calibration somewhere in the desk. Something where you could set the fader at 0 and click a button to tell it "this is 0" and then again for various other increments (max, min, -10, +10, etc).
  7. #7 by Paul Vannatto on 4 Weeks Ago
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    Hi Justin,

    First of all, this is a user-based forum - users helping other users with solutions, tips and tricks. If something is reported and we can confirm it, Robert and I will contact the developers and report the issue.

    I'm not sure what (or where) research you have done, but this is the first time that I can recall (and I have read most all the posts here since Dec 2012) that this issue has been reported. I really have my doubts that it is a firmware issue or it would have been reported already. When I get a chance, I will go over to the church and have a look (since I use the X32 Rack for my own events).

    What firmware do you currently have on your X32 and which model is it (full, Compact, Producer)?

    __________________________________________________ _______________________
    For additional help please refer to the X32 wiki pages for updated and current documentation about the X32.

    For official technical and warranty support for your product you should contact the support team through their CARE department. You can contact CARE by phone at (+1) 702-800-8290 for the US and Canada and (+44) 1562 732290 in Europe.

    You can also contact CARE via email at CARECREA@musictribe.com. They strive to respond to emails within 24-48 hours during normal business hours, but please be patient if it takes longer due to the volume of emails they receive.


    Paul Vannatto
    Volunteer Forum Community Moderator
  8. #8 by Justin Cowan on 4 Weeks Ago
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    If anyone involved with Behringer sees this, based on my research it's not an uncommon issue. It would be great if there was a manual calibration somewhere in the desk. Something where you could set the fader at 0 and click a button to tell it "this is 0" and then again for various other increments (max, min, -10, +10, etc).
  9. #9 by Justin Cowan on 4 Weeks Ago
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    Sorry, I wasn't aware of how the forum was run. I just knew from time to time I did see behringer representatives commenting on things
    I've also posted in a Facebook user group where numerous people commented that they have similar issues, some much worse than mine (+/- 7dB someone was saying). I have an early model full size x32 running 3.09.

    "Dear Justin,

    Thank you for contacting us. yes we are aware of the issue we have tested it here. If you go to our forums and post it to make them aware, them being I.T they may be able to put it in our next firmware update. It os not a problem with your console it is from what we have concluded as firmware bug."
    This is the response from Behringer support when I described the problem to them. I'll post a video to YouTube of the issues and post a link here too.
  10. #10 by Justin Cowan on 4 Weeks Ago
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    Here is a quick video outlining my issue. Sorry for the low talking, I was trying not to wake the baby! I have another potentially related issue that I took a video of that I'll post a link to in the morning once it finishes uploading.


    https://youtu.be/_jFp4JNh4p4

    Thanks