MR18 With no input signal

  1. #1 by Mike Farriss on 09-18-2018
    Mike Farriss's Avatar
    Posts: 2

    MR18 With no input signal

    Hi All

    I am new to this forum so forgive me if I repeat a question.

    I have an MR18 that is connected to a wireless router and controlled via I Pad. I have used this set up several times with no issues. Today I set everything up preping for an event this weekend. I plugged a mic into channel one and started to set the gain structure and It show no input. I replaced the mic line with a new one then tried a different mic. No Luck. So i tried my trusty I Phone with music playing put it to channel 1 and 2. Nothing So I tried that into 17 and 18 Line in and bang works just fine also the I pad controls the faders no problem.

    Has anyone else ran into this issue and if so some suggestions please on how to fix this problem...

    Thanks
    Mike
  2. #2 by Michael Lapke on 09-18-2018
    Michael Lapke's Avatar
    Posts: 1,849
    Hi Mike, welcome to the forum!

    Sorry to hear you are experiencing difficulties with your mixer. Have you tried initializing your mixer to a fresh new default scene and see if that helps?

    Additionally have you also performed a hard reset of your MR18 yet to see if that corrects the problem? The hard reset can be done by using a paperclip (or tiny poker) to press the tiny reset button on the front of the mixer (in the REMOTE section) for 15 seconds. Doing so will clear out your mixer's current scene (so save if it's important) and also your network settings so you will have to reconfigure those again after performing the reset. (reset will not delete any of your saved SNAPSHOTS)

    If neither of those lets you see your input signals then I would suggest you contact CARE technical support for further assistance. You can reach CARE by phone at 702-800-8290 (US) or +44 1562 732290 (UK) or send us an email to CARECREA@musictribe.com and one of our technical CARE specialists will be glad to assist you.

    Hope this helps!

    Michael Lapke
    Specialist, Community
    MUSIC Tribe
    BEHRINGER
  3. #3 by Mike Farriss on 09-18-2018
    Mike Farriss's Avatar
    Posts: 2
    - Michael Lapke wrote View Post
    Hi Mike, welcome to the forum!

    Sorry to hear you are experiencing difficulties with your mixer. Have you tried initializing your mixer to a fresh new default scene and see if that helps?

    Additionally have you also performed a hard reset of your MR18 yet to see if that corrects the problem? The hard reset can be done by using a paperclip (or tiny poker) to press the tiny reset button on the front of the mixer (in the REMOTE section) for 15 seconds. Doing so will clear out your mixer's current scene (so save if it's important) and also your network settings so you will have to reconfigure those again after performing the reset. (reset will not delete any of your saved SNAPSHOTS)

    If neither of those lets you see your input signals then I would suggest you contact CARE technical support for further assistance. You can reach CARE by phone at 702-800-8290 (US) or +44 1562 732290 (UK) or send us an email to CARECREA@musictribe.com and one of our technical CARE specialists will be glad to assist you.

    Hope this helps!
    Hi Michael

    I have tried the reset. Still no change... I have called the number you provided and left a message in the general mailbox...

    Thanks
  4. #4 by Paul Vannatto on 09-18-2018
    Paul Vannatto's Avatar
    Posts: 11,119
    Hi Mike,

    While you are waiting for a response from CARE, why don't you upload one of your snapshot/scene files so that we can have a look and verify if it isn't a setting/routing issue. Here are the instructions

    __________________________________________________ _______________________
    For additional help please refer to the X32 wiki pages for updated and current documentation about the X32.

    For official technical and warranty support for your product you should contact the support team through their CARE department. You can contact CARE by phone at (+1) 702-800-8290 for the US and Canada and (+44) 1562 732290 in Europe.

    You can also contact CARE via email at CARECREA@musictribe.com. They strive to respond to emails within 24-48 hours during normal business hours, but please be patient if it takes longer due to the volume of emails they receive.


    Paul Vannatto
    Volunteer Forum Community Moderator