Play Electric Blue Screen

  1. #1 by Amit Nunival on 07-11-2018
    Amit Nunival's Avatar
    Posts: 1

    Play Electric Blue Screen

    Hi, I am getting a blank blue screen when I power on the Play Electric. There was a firmware solution from before but the attachment is no longer downloadable. Does anyone have a solution that I could try?

    Voicesupport 2 is consistently showing device "in use".
  2. #2 by Spencer Larsen on 08-08-2018
    Spencer Larsen's Avatar
    Posts: 569
    Hey Amit,
    Yikes that doesn't sound good at all! There is still one thing you can try - a factory reset. This will erase your previous settings and presets, but I guess if you're getting a blue-screen that you've already made peace with losing those. To perform a factory reset on the PlayElectric, you hold the "Back" and "Store" buttons while powering on the unit. If that still doesn't work, then your PlayElectric has a serious sickness and you should please get in contact with our support team to discuss bringing it back to life. Good luck!

    Spencer Larsen
    Engineer, Testing
    TC Helicon,
    MUSIC Tribe
    Our Support Team is always available for more urgent assistance.