Can't get UMC22 to work

  1. #1 by Dave Tumskis on 07-10-2018
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    Posts: 2

    Can't get UMC22 to work

    I just received my UMC22 audio interface, if I set it as the playback device I can hear the sound fine, but I'm having trouble with the input (using Windows 10).

    I plugged it in and Windows showed a notification that the drivers were installed, and I can indeed see the device in both playback and recording device menus.

    I tried to record something in Audacity, but it didn't pick up the input at all. I then set the UMC22 as the default recording device in Windows, and set it to 2 channels. Now the input seems to get picked up by Audacity, but it is very quiet, even with max gain on the audio interface. AIso, I can only hear audio through the right channel, but I don't know if that's unintended. The input does not get picked up at all when set it to 1 channel in Windows. Different kHZ values also do not change anything.

    I also tried installing the ASIO drivers and set the audio interface as the default device in the ASIO control panel, and then tried using Amplitube. I set the audio driver to ASIO in Amplitube, but it again didn't work. I also tried some different Behringer drivers, and again selected the UMC ASIO drivers in Amplitube, but again it didn't work, asking me to connect an audio device.

    I couldn't install the v2.23 Behringer driver at all, since it kept asking me to connect the device, even though it was connected and Windows seems to pick it up. The v3.29 driver installed, but again in the Behringer control panel it says that no audio devices are connected.

    Lastly, when I use direct monitoring on the interface, I can hear everything completely fine, so I assume it's a software issue.

    I hope that what I wrote makes sense, and I'd greatly appreciate any help!
  2. #2 by Michael Lapke on 07-11-2018
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    Posts: 1,779
    Hi Dave, welcome to the forum!

    Which Windows operating system are you using on your PC? Have you tried using a different computer to see if the same behavior occurs?

    Michael Lapke
    Specialist, Community
    MUSIC Tribe
    BEHRINGER
  3. #3 by Dave Tumskis on 07-12-2018
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    - Michael Lapke wrote View Post
    Hi Dave, welcome to the forum!

    Which Windows operating system are you using on your PC? Have you tried using a different computer to see if the same behavior occurs?
    Using Windows 10 64-bit. I don't have another PC available so I can't test it.

    I tried playing around in the ASIO control panel and I got it to work with Amplitube. I had to disable everything besides the audio interface itself in the advanced settings, and set the left and right channel inputs to the same values in Amplitube.

    Audacity doesn't seem to support the ASIO drivers, so I guess I can't properly use the interface with such software?
  4. #4 by Robert Lofgren on 07-12-2018
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    Posts: 5,128
    You can use audacity with asio but you need to perform some work yourself.

    https://wiki.audacityteam.org/wiki/ASIO_Audio_Interface

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  5. #5 by Mark Farrell on 07-12-2018
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    Posts: 79
    I think it was a recent update to Windows 10 that added or changed some 'privacy' settings for a few devices, one being the microphone. I believe an interface is considered a 'microphone' and by default it may be disabled which not allow it to pick up and record sounds.
    The Microsoft link below explains it and how to enable the microphone for an app/program. I'm still on a Win 7 PC, so I haven't encountered this, but just what I seen from a few other users with similar Win 10 issues.
    https://privacy.microsoft.com/en-us/...ra-and-privacy
  6. #6 by Brett Boustead on 07-19-2018
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    Posts: 1
    Hi All,

    I too cant get my UMC22 to work, although I cant even get the SIG lights to flash when plugging in an instrument.
    I've tried both ASIO & Behringer drivers and still no good.

    It seems that even if I install the ASIO drivers when I connect the UMC22 windows automatically downloads Behringer drivers for it.
    I've tried updating the drivers by selecting the ASIO folder but it says there are no driver files compatible.

    What's worse is I had it working a day ago.

    Ive tried everything & Im simply stuck, not sure what to do next - Any help would be greatly appreciated!!
  7. #7 by Michael Lapke on 07-19-2018
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    Posts: 1,779
    Hi Brett,

    Welcome to the forum! Your issue could stem from a few different thing, but we might need more information to help you with troubleshooting.

    - Brett Boustead wrote View Post
    I too cant get my UMC22 to work, although I cant even get the SIG lights to flash when plugging in an instrument.
    I've tried both ASIO & Behringer drivers and still no good.
    If you aren't getting a signal light when plugging in an instrument to the UMC22 then that sounds more like you haven't properly set the instrument output volume or UMC22 input gain for the channel you're plugging into. That has nothing to do with which driver you are using, so check the output volume of your instrument, the cable your using to connect the instrument to your interface and also the position Input gain knob on your UMC22.

    What is the instrument you're using? Also what kind of cable are you using to make the connection?

    - Brett Boustead wrote View Post
    It seems that even if I install the ASIO drivers when I connect the UMC22 windows automatically downloads Behringer drivers for it.
    I've tried updating the drivers by selecting the ASIO folder but it says there are no driver files compatible.

    What's worse is I had it working a day ago.

    Ive tried everything & Im simply stuck, not sure what to do next - Any help would be greatly appreciated!!
    I would try completely uninstalling whatever "driver" Windows tried to automatically install for you (and any drivers you see with the name BEHRINGER, MUSIC GROUP or UMC22), as well as the ASIO4ALL driver from your system, and then perform a fresh reboot of your computer. This time, once it boots up again, before plugging the UMC22 into your computer, install the ASIO4ALL driver using the link provided on our website. After successfully doing that, then plug in the UMC22 to your computer and the it should be recognized and run as expected.

    Hope this helps!

    Michael Lapke
    Specialist, Community
    MUSIC Tribe
    BEHRINGER