Win 10 update UMC404 videos stopping intermittently.

  1. #1 by Nathan Roberts on 07-01-2018
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    Win 10 update UMC404 videos stopping intermittently.

    I have a UMC404 non HD (what's the difference?) and am using driver version 4.38.0 with firmware 1.12, which to my knowledge are the most updated versions.

    Win8.1 was working great , decided to get win10; that was working perfectly and then I got some more windows updates and for the last week (maybe less or maybe more) I've been having videos or audio in chrome, netflix app, and spotify just stop every 10 to 20 minutes. Going into my settings and flipping to the internal speakers of my laptop and flipping back to the umc404 fixes it for another 10-20 minutes.

    My sample rate in windows is consistent with the UMC control panel.

    Thinkpad edge e520 with usb 2.0 ports.

    Some things I've noticed in device manager:
    In "Audio inputs and outputs" section the driver seems to be the 10.0.17134.1 Microsoft driver.
    I tried manually pointing to the behringer drivers in program files but that didn't take or fix it.
    In "BEHRINGER UMC 404 192k" section the drivers is the 4.38.0.0 one.
    In "Sound, video and game controllers" it is also the the 4.38.0.0 one.

    It's no critical failure but it is highly inconvenient to deal with. I'm wondering if this is on Behringer or Microsoft. I found someone in a microsoft forum with the similar problem after updates but they were having the problem with their in-built sound card.
  2. #2 by Pat Walsh on 07-14-2018
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    Iím having the same issue.

    I game on the same PC and find all my audio will cut out at random and I have to disable and enable my interface, or plug it out and back in and sound will return, until it does it again. I canít say this has ever happened on YouTube but it definitely happens on discord or other programs when I am in a voice chat.

    In another thread we are thinking it has to do with a recent windows 10 update but we canít say for sure.

    Hopefully we get a driver update because this is extremely annoying. Do you ever get cut outs when youíre working inside your DAW?
  3. #3 by Mark Stevens on 07-15-2018
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    Try the older driver. Seems to be working for me.
  4. #4 by Pat Walsh on 07-15-2018
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    - Mark Stevens wrote View Post
    Try the older driver. Seems to be working for me.
    Hey Mark.

    I can't seem to find the older driver anywhere and the link you posted in the other thread did not work for me.
  5. #5 by Mark Stevens on 07-15-2018
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    Pat, Sorry about that. Just follow these instructions

    Click on:
    http://www.musictri.be/brand/c/Behri...tive=Downloads

    Then once on the downloads page:
    Under Products choose UMC202HD
    Under Type choose Drivers
    Download the Windows Driver V2.23.0

    Make sure you uninstall the 4.38 driver and reboot before installing this one.
  6. #6 by Mark Stevens on 07-15-2018
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    Sorry to say downgrading to 2.23 did not work as the issue happened again.
  7. #7 by Pat Walsh on 07-15-2018
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    - Mark Stevens wrote View Post
    Sorry to say downgrading to 2.23 did not work as the issue happened again.
    Ahh.. well I will not bother then.

    I really hope we get a fix soon. Iím curious why no one else is on here with the same issue..
  8. #8 by Michael Lapke on 07-16-2018
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    To my knowledge the sampling rates of these other programs (Youtube, Spotify etc) are all running at 44.1kHz. Running your UMC Audio Interface at 48k/96k/192k while trying to play source audio in 44.1kHz can be problematic when the audio sources are coming in at differing rates.

    I suggest that you please go to the UMC's audio control panel and set the sample rate to 44.1kHz and see if that fixes the problem.

    Michael Lapke
    Specialist, Community
    MUSIC Tribe
    BEHRINGER
  9. #9 by Mark Stevens on 07-16-2018
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    - Michael Lapke wrote View Post
    To my knowledge the sampling rates of these other programs (Youtube, Spotify etc) are all running at 44.1kHz. Running your UMC Audio Interface at 48k/96k/192k while trying to play source audio in 44.1kHz can be problematic when the audio sources are coming in at differing rates.

    I suggest that you please go to the UMC's audio control panel and set the sample rate to 44.1kHz and see if that fixes the problem.


    That is not the cause as I have tested that and the same issue happens.
    I have tried the old driver, same problem. I have tried using different browsers, same problem. To clear it up you have to change the sample rate of BOTH the sound and recording then change it to what you like. In my case 44.1k 16 bit
  10. #10 by Pat Walsh on 07-16-2018
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    t
    - Michael Lapke wrote View Post
    To my knowledge the sampling rates of these other programs (Youtube, Spotify etc) are all running at 44.1kHz. Running your UMC Audio Interface at 48k/96k/192k while trying to play source audio in 44.1kHz can be problematic when the audio sources are coming in at differing rates.

    I suggest that you please go to the UMC's audio control panel and set the sample rate to 44.1kHz and see if that fixes the problem.
    This was the first thing I tried because it seems like thatís what is happening. However, changing everything in my sound panel to 44.1 doesnít fix it. Changing everything to 48k doesnít fix it.