TC HELICON harmony G-XT no boot sometimes

  1. #1 by Gerhard Hanzl on 06-18-2018
    Gerhard Hanzl's Avatar
    Posts: 1

    TC HELICON harmony G-XT no boot sometimes

    Hi dear community,

    my brand new unit does not boot reliable when powered up. Sometimes all lights and the preset display are lit, sometimes a "8." shows and all other lighs are off and sometimes it works!

    And yes, I updated to the latest firmware recently.

    Any ideas or similay experiences?
    Greetings Gery
  2. #2 by Robert Lofgren on 06-18-2018
    Robert Lofgren's Avatar
    Posts: 5,058
    Contact your seller so they can swap your device. You have a 30-day window to do this.

    __________________________________________________ _______________________

    Check the knowledgebase at https://kb.musictri.be/mghome

    For official technical and warranty support for your product you should contact the support team through their CARE department. You can contact CARE by phone at (+1) 702-800-8290 for the US and Canada and (+44) 1562 732290 in Europe.

    You can also contact CARE support via email at CARECREA@music-group.com. They strive to respond to emails within 24-48 hours during normal business hours, but please be patient if it takes longer due to the volume of emails they receive.


    Robert Lofgren
    Volunteer Forum Community Moderator