UMC404hd not recognized by my Mac

  1. #1 by Stephen Aldahl on 06-05-2018
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    Posts: 1

    UMC404hd not recognized by my Mac

    I cannot get my Mac (MacBook Pro, 15-inch, 2016, 2.9 GHz Intel Core i7, sierra) to recognize my new UMC404hd. Normally, when I plug in my interface it will show up in the Audio Midi Setup window and I'll be working in no time.

    I have tried restarting with it plugged in, with it unplugged, both connected to the powersupply and not connected. I have even switched USB cables and tried different USB hubs, etc.

    Does anyone else have this problem? Perhaps I have a bad unit?

    Thanks for any help.