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  2. Hey Alan, Yes all our products are protected...

    Hey Alan,
    Yes all our products are protected from phantom power on the XLR outputs so you'll be fine :)
  3. Hey Daniel, Sorry for your headache with VE,...

    Hey Daniel,
    Sorry for your headache with VE, please get in contact with our Support Team and they will be able to help you out. Good luck!
  4. Hey Steve, Can you please give some info on how...

    Hey Steve,
    Can you please give some info on how you're using your keyboard? Are you playing fully-voiced chords, or mostly melody lines? Even a video of your playstyle would be really helpful. ...
  5. Hey Damien, If you're using a Mic Mechanic 2...

    Hey Damien,
    If you're using a Mic Mechanic 2 pedal, we've addressed this issue in an update you can acquire via VoiceSupport. If you're using the original 12V Mic Mechanic however, this isn't...
  6. Hey Gaurav, It should be pretty straightforward...

    Hey Gaurav,
    It should be pretty straightforward to use the two together :) Once a MIDI cable is hooked up, the "Set" button should light up red whenever the VK receives MIDI data - this is a good...
  7. 2 Weeks Ago
    1
    105

    Hey David, Unfortunately it sounds like that...

    Hey David,
    Unfortunately it sounds like that particular footswitch on your VL3 has died. It's very possible for a unit to have a bum switch that wears earlier than the others. Please get in...
  8. 2 Weeks Ago
    1
    147

    Hey Ivan, Yes Perform-V does have the ability to...

    Hey Ivan,
    Yes Perform-V does have the ability to hardtune you to specific scales, however this is only possible with the use of our app because the hardtune effect does not come on the Perform-V...
  9. Hey Keny, With parts recorded into all 3 loop...

    Hey Keny,
    With parts recorded into all 3 loop tracks (A, B, and C) and they're all stopped, holding the "Util" footswitch will perform a swap between tracks B and C. It won't begin playing either...
  10. Hey Werner, Are you saying that changing from...

    Hey Werner,
    Are you saying that changing from one preset to another causes your guitar level to spike and then settle down? This can be normal depending on the parameters of the presets, as the...
  11. Hi again, Andreas. All I can really think for...

    Hi again, Andreas.
    All I can really think for this issue is that maybe your Roland is sending erroneous CC's that are changing the harmony key/scale. This idea is reinforced by the fact that...
  12. 2 Weeks Ago
    1
    56

    Hey Michael, The Ditto Mic Looper pedal puts out...

    Hey Michael,
    The Ditto Mic Looper pedal puts out 32V phantom power (found here), as opposed to the typical 48V phantom power found in most other devices. Many condenser microphones don't need the...
  13. Aha, I think I understand your question better...

    Aha, I think I understand your question better now, thanks for clarifying.
    So yes this is our NaturalPlay algorithm at work, using the guitar input as a guide to determine what harmony notes to...
  14. 2 Weeks Ago
    2
    75

    Hi again, Daniela! We already answered you on...

    Hi again, Daniela!
    We already answered you on Facebook, but I'll answer again here in case it helps anyone else reading...
    Unfortunately there is no way to export just the backing track out of...
  15. 4 Weeks Ago
    3
    434

    Dang, Dale, you're right! Sorry about that, I...

    Dang, Dale, you're right! Sorry about that, I guess someone forgot to upload them. I just uploaded and tested them now, so the SingThing presets are now available on VoiceSupport :) Thanks for...
  16. Hey Rod, Sorry to hear about your feedback...

    Hey Rod,
    Sorry to hear about your feedback issues, I really appreciate how well written your post is and the details you've provided. I do have some more questions though...

    Are you using an...
  17. 4 Weeks Ago
    2
    125

    Hey Walter, or uh, Scott, It sounds like your...

    Hey Walter, or uh, Scott,
    It sounds like your LCD screen is having some issues. Can you please get in contact with our support team? They'll be able to help you determine if this is a...
  18. 4 Weeks Ago
    1
    124

    Hey Johnathan, My suggestion would be to set...

    Hey Johnathan,
    My suggestion would be to set your guitar level relative to your vocal level. So set up your mic's input gain first so that it's as high as possible without clipping, the do the same...
  19. Hey Ivan, What kind of guitar are you using? ...

    Hey Ivan,
    What kind of guitar are you using? Does it have an XLR output in addition to the 6.5mm output (like this)?
  20. We at TC Helicon do not recommend running any 9...

    We at TC Helicon do not recommend running any 9 volt hardware with 12 volt power adapters, this can result in damaging your hardware in a fashion not covered by your warranty. The Mic Mechanic 1 and...
  21. 4 Weeks Ago
    3
    421

    Hey Brandon, I've just spoken with the relevant...

    Hey Brandon,
    I've just spoken with the relevant developer and at 100% (Mix fully clockwise) the Lead voice is indeed not present. The styles available are "Unison" which is a voice singing a unison...
  22. Hi again, I think we've identified the issue and...

    Hi again,
    I think we've identified the issue and fixed VoiceSupport so you can now get the new presets. Basically the new presets were in the Cloud, but VoiceSupport wasn't downloading them...
  23. Sticky: Ryan, Thanks for pointing this out. I think...

    Ryan,
    Thanks for pointing this out. I think we've identified the issue and fixed VoiceSupport so you can now get the new presets. Basically the new presets were in the Cloud, but VoiceSupport...
  24. 08-16-2018
    2
    109

    Hey Adam, Yeah this a known issue. Fortunately...

    Hey Adam,
    Yeah this a known issue. Fortunately musicians don't tend to use the undo/redo function during playback of the layer they're undoing. What I mean by that is that undoing a looped layer...
  25. Hey David, No this will not be changing. To...

    Hey David,
    No this will not be changing. To accomplish what you're after, use a stereo splitter to send your auxiliary signal to both the VoiceLive and your mixer. You can then mute the auxiliary...
  26. "If I choose "Metronome Follows Playback - On" it...

    "If I choose "Metronome Follows Playback - On" it works fine. But I can't save this to the patch."

    That's right, you can't! Looper changes are saved to their respective loop slots, not to presets...